Privacy Policy

Information we collect

We collect information you provide directly to us, including your name, business name, phone number, email address, service area, notes you submit through forms, and any information you send to us by email or other direct contact methods.

We also collect technical and usage information such as IP address, browser type, device information, referring pages, pages viewed, timestamps, and interaction events on the website or product.

If you use the SitAware product, we may collect business and operational data needed to provide the service, including call metadata, call recordings or transcripts, customer contact details, appointment details, pricing or pricebook information, calendar availability, and CRM or integration data that you connect.

How we use information

We use information to operate, maintain, secure, and improve SitAware.ai; respond to inquiries; provide demos and onboarding; manage the waitlist; deliver customer support; analyze performance; develop product features; and communicate with you about the service.

We may also use information to detect abuse, enforce our terms, comply with legal obligations, and protect the rights, property, and safety of SitAware.ai, our users, and the public.

Cookies and analytics

We may use cookies, pixels, local storage, and similar technologies to remember preferences, understand site traffic, measure campaign performance, and improve the product experience. Some of these technologies are provided by third-party analytics or infrastructure vendors acting on our behalf.

You can usually control cookies through your browser settings, but disabling them may affect how some parts of the website or product function.

How we share information

We do not sell personal information for money. We may share information with service providers and contractors that help us host the site, run analytics, process forms, send communications, store data, provide telephony or transcription infrastructure, process payments, or support integrated workflows.

We may share information with the business account that controls the SitAware workspace, with integrations you choose to connect, or when required to comply with law, regulation, court order, or legal process.

If SitAware.ai is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction, subject to standard confidentiality protections.

Call data and customer communications

If you use the SitAware AI receptionist, call recordings, transcripts, summaries, and extracted booking details may be processed to answer calls, quote jobs, route emergencies, create records, improve model behavior, and support quality assurance. You are responsible for ensuring that your use of SitAware complies with applicable notice, consent, and recording laws for your jurisdiction and customers.

Data retention

We retain information for as long as reasonably necessary to provide the service, maintain security and business records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods vary based on the type of information and the context in which it was collected.

Your choices

You may contact us to request access to, correction of, or deletion of certain personal information we hold about you, subject to legal exceptions and operational requirements. You may also opt out of non-essential marketing emails by using the unsubscribe link in those messages or by contacting us directly.

Security

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's privacy

SitAware.ai is intended for business use and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

International use

Your information may be processed and stored in countries other than your own. By using SitAware.ai, you understand that information may be transferred to jurisdictions that may have different data protection rules than your location.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the effective date above. Your continued use of SitAware.ai after a revised policy becomes effective means the updated policy applies going forward.

Contact

If you have questions about this Privacy Policy or privacy practices at SitAware.ai, contact info@sitaware.ai.